Refund Policy
Last updated: [Insert Date]
At Zentech Living, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we're here to help under the conditions outlined below.
🔄 Return & Refund Eligibility
We offer refunds or exchanges only in the following cases:
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You received a damaged product
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You received the wrong item
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The product is defective or not functioning properly
To be eligible for a return or refund:
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You must contact us within 3 days of receiving your order.
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The item must be unused and in the same condition that you received it, with original packaging.
🚫 Non-Refundable Items
We do not offer refunds or returns in the following cases:
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Change of mind after purchase
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Delays caused by courier companies
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Damage caused by misuse or mishandling
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Items marked as final sale or non-returnable
📝 How to Request a Refund
To request a refund or exchange, please email us at zentekliving@gmail.com with the following details:
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Your order number
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A clear description of the issue
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Photos or videos showing the problem (if applicable)
Once your request is reviewed, we will respond with next steps.
💸 Refund Process
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If your refund is approved, it will be processed within 5–7 business days.
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Refunds are issued via bank transfer or Easypaisa/JazzCash (based on your preference).
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In some cases, we may offer a store credit or replacement instead.
📦 Return Shipping
The customer is responsible for return shipping unless the product was delivered damaged or incorrect. We will share the return address once your request is approved.
📧 Need Help?
For any refund-related questions, please contact us:
Email: zentekliving@gmail.com
Phone/WhatsApp: [Insert Phone Number]